Help
Answers to the most common questions. If yours is not here, have a look at the Contact page.
How do I sign in?
On the Sign in page you can use your Apple account, your Google account, or an email and password. Every way leads to the same DrivePass account, so always use the same email.
I forgot my password. What now?
On the sign-in page, tap “Forgot your password?”, or go straight to password reset. We will email you a link to set a new password. Open it on the same device you asked from.
Is practice really free?
Yes. All theory practice, mock tests and smart repetition are free and without ads, on the website and in the app for iPhone and iPad. The app is in Czech and Ukrainian.
Is my progress saved without an account?
Yes, your progress is saved in your browser. As soon as you sign in, it moves into your account automatically and you see it on all your devices. Note: without an account your progress belongs to that one browser, so clearing the browser's data deletes it.
How do I connect to my driving school?
Ask your instructor to invite you to DrivePass. The invitation comes to your email. Once you sign in with the same email, your lesson schedule, training progress, payments and the chat with your instructor open up automatically.
Does DrivePass work on a phone?
Yes. The website is made for phones and works fully in a phone browser. DrivePass is on the website and also an app for iPhone and iPad, in Czech and Ukrainian, with one account for both, so your progress syncs automatically. There is no Android version yet.
How do I restore or cancel an App Store purchase?
To restore: in the app, open Settings (Nastavení) and tap Restore purchases (Obnovit nákupy). To cancel: you cancel a monthly subscription in your Apple account settings (Settings, your name, Subscriptions).
Do the lesson schedule and the chat with my instructor work in the app?
The driving school features (lesson schedule, payments, chat with your instructor) are only on the website for now.
How do I delete my account and data?
In the app for iPhone and iPad, open Settings (Nastavení) and Delete account (Smazat účet), and the account is deleted straight away. On the website, write to us through the Contact page and we will close your account. Training records kept by your driving school are subject to legal retention periods (records 5 years, documents up to 10 years), after which the school anonymises them. The details are in the privacy policy (in Czech).